Financial Analysis Countrywide Financial Corporation

According to Gamble, J. Thompson A. (2011), Countrywide Financial Corporation was formed in 1969 under the leadership of Angelo Mozilo. The goal of the company was to be the largest lender for real estate loans in the United States. The strategy was successful for a few years, but was ultimately doomed for failure due to very poor business practices. The detailed strategy was for Countrywide to be involved in five different segments of the banking business. The first and most important component of Countrywide was mortgage banking. They originated, purchased, and sold mortgage loans all across the country. The second component was banking. They used customer deposits to fund the mortgage loans, and home equity lines of credit. The third component was capital markets. They specialized in trading and underwriting mortgage-backed securities. The fourth component was insurance. They sold life, casualty, disability, and property insurance. The last component was global operations which i ncluded them selling proprietary technology overseas to mortgage lenders in England. Gamble, J. Thompson, A. (2011) stressed the importance of companies conducting a SWOT analysis. They feel that it is important for a company to understand their strengths’, weaknesses, opportunities, and threats. A good SWOT analysis can help a company stay on track with their stated goals. The next few paragraphs is my perception of what a SWOT analysis would look like for Countrywide. In the early years,Show MoreRelatedFinancial Analysis And Assessment Of Countrywide Financial Corporation870 Words   |  4 PagesThis paper intends to provide a financial analysis and assessment of Countrywide Financial Corporation. The financial evaluations are based on the numbers calculated from the data on Countrywide Financial Corporation’s Financial Performance Worksheets. This paper covers three areas. 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This case study shed light on one of the leading companies in the mortgage industry, Countrywide Financial, helping people recognize the events that led up to the crisis of 2008 by providing a breakdown of the company and showing the range of their operations (Eastburn, 2010, p. 247-262). To help people understand theRead MoreSwot Analysis for Bank of America Essay1553 Words   |  7 PagesIn the SWOT analysis for Bank of America one I performed a SWOT analysis for the Bank of America. I assumed the role of a mutual fund manager work for First Investment Inc Investment Inc. With the information I gathered in part one of my paper I made the decision to invest in Bank of America. In part two of these papers I will further explain why I chose to invest in Bank of America. 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They operate in five business segments, those being mortgage banking, banking, capital markets, insurance, and global operations. Countrywide was the largest market share among U.S. mortgage originators before unethical actions caused the downfall of the firm. Problems in Countrywide’s loan practices were evident. After the fin ancial crisis of 2008 Countrywide was found to be a significant contributor to the subprimeRead MoreCountrywide’s Unethical Business Dealings2102 Words   |  9 Pagesthe bottom half among the 104 countries surveyed (Kaufmann, 2009). Enter Countrywide Financial Corporation, who has become synonymous with home loans in America. After a decade of enormous growth, the company ranked as the nation’s largest originator and servicer of consumer mortgages. Countrywide has also become synonymous with the mortgage meltdown, as many Countrywide borrowers have defaulted on their loans. 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Customer Service Essay - 641 Words

Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations to identify its customer’s wants and needs and in turn bring in the best return for the marketing dollar. Question Two: Consider this scenario. You†¦show more content†¦Goal setting gives purpose and direction to action. Team members can use action plans to ensure they meet the organisations quality and delivery standards as well. Monitoring team performances can be done using several different methods. Measuring using KPI and 360 degree evaluations are two examples. 360 degree evaluation gathers information about an individual’s performance from numerous people within the organisation. This approach is normally done anonymously so no tension can arise between employees. Against what criteria might you measure performance and what action would you take if performance did not meet the identified standards? Submit your answer for assessment. PAGE 14 Measuring performance can be measured using several methods such as KPIs, performance appraisals, matching outputs against job descriptions etc. Providing extra training ensures the employee is up to date and has a full understanding of what is required of them. Question Four: Consider this scenario. One of your colleagues has been having difficulty providing the customer service standards that are required in your organisation. You have observed this and have noted that this person is not making the number of sales they should make. What action do you think you might take to assist them to overcome difficulty in meeting customer service standards? PAGE 17 Question Five: Consider this scenario. A colleague has asked you to coach them toShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. 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Management and Business Context for Corporate Governance

Question: Discuss about theManagement and Business Context for Corporate Governance. Answer: Introduction: In the present business environment, organizations have to focus on utilizing different types of strategies in order to cope up with the market related challenges (Siakor et al., 2012). The business strategies not only have to ensure creating positive impact on the revenue aspect but also have to ensure the strategies create positive impact on the environmental condition of the community. For that reason, significance of using appropriate business governance strategies is critical for avoiding any type of business related challenges in an effective manner. In this report, the focus would be on the severe environmental issues that Harvey Norman has faced in order to conduct business in timber furniture sector. The Last Stand group has highlighted the fact that the management of Harvey Norman has not focused on keeping the environmental condition at the desired level in order to sale furniture products effectively. In fact, selling of too much timber furniture product has affected the overall forest in Australia. The protest highlighted the unethical governance practices by Harvey Norman for fulfilling all the business objectives. The report focuses on highlighting the significance of using appropriate governance within the business culture for avoiding any type of legislative or ethical challenges in an appropriate manner. Significance of Maintaining Effective Corporate Governance: As per the article by Dudley, Jeanrenaud and Sullivan (2014) corporate governance reflects the system of practices, processes and rules that organizations implement in order to control all the activities associated with the business procedure. Corporate governance primarily involves balancing the interests of an organizations different stakeholders like management, customers, shareholders, financiers, community and government. Thus, appropriate use of corporate governance strategies allows organizations to keep all the stakeholders satisfied with the business procedures and outcomes. Moreover, corporate governance also focuses on providing effective framework for achieving different company goals and objectives. Therefore, it allows organizations to describe itself as a responsible corporate citizen (DesJardins McCall, 2014). Now, Harvey Norman has always focused on utilizing effective corporate governance strategies so that it can able to maintain the satisfaction level of all the stakeholders in an effective manner. For that reason, it will be unwise for any external entities to question the governance level of Harvey Norman. In fact, senior management of Harvey Norman have mentioned that their governance activities have always focused towards developing strong correlation between all the stakeholders so that it can help to achieve success in the market. As per the article by Carroll and Buchholtz (2014), appropriate government monitoring can allow organizations to maintain healthy work environment where all the employees can give their best at the workplace. Now, the internal work environment of Harvey Norman always helps to increase the effectiveness of the work environment. In fact, the organization has also focused on performing different CSR activities so that it can able to create positive impact on the market. For that reason, the complaint against Harvey Norman of destroying the natural resources or Forest is not justified completely. Role of Governance in Maintaining Environmental Balance: In the present time, providing some additional value to the community has become essential for all the business entities. It not only increases the current environmental condition of the economy but also help businesses to create brand awareness in the market. Environmental governance reflects a concept in environmental policy and political ecology for handling human activities comprehensively. Now, the business processes often creates adverse impact on the overall condition of the environment (Ward et al., 2015). Therefore, governance has to play a major role for reducing the amount of adverse impact created through the business process. For that reason, corporate governance of Harvey Norman has tried to identify the best possible way to create positive impact on the community. Now, Harvey Norman primarily deals in electrical, computer, furniture and bedding goods retailing. As a result, it has to depend on the effectiveness of the logistics activities for achieving success in the m arket. Moreover, selling goods with controversial raw materials is another key environmental issue that senior management of Harvey Norman have to deal with regular basis. Different retail and manufacturing organizations have faced challenges related to selling of products with controversial raw materials. Now, timber furniture products have heavy demand in the Australian market (Koslowski, 2013). Therefore, it definitely encourages organizations like Harvey Norman in selling these items. However, organizational governance has to ensure that cutting of tree are equally complemented with CSR activities like plantation of new trees. However, the governance of Harvey Norman has not focused too much on the compensation perspective. As a result, it has provided the opportunity for the groups like The Last Stand to highlight the unethical practices of Harvey Norman are affecting the density of forest (Luetge, 2012). Thus, it highlights the fact that corporate governance plays an important role in maintaining environmental balance of the community. Otherwise, business practices that are negative impact on environment are likely to damage the overall image of the organization. Necessary Policies and Legislations that Corporate Governance can follow for Avoiding Unethical Environmental Practices: Over the years, several policies and procedures have been developed for providing a guideline to the organizations in creating positive impact on the environment. Now, Harvey Norman has always focused on keeping the standard of all the products and services for maintain the customer base in the market. Therefore, the management has made a consistent effort in utilizing high quality raw materials for products. However, no Harvey no campaign has highlighted the loopholes of Harvey Norman at the time of developing furniture products. Natural Resource Defence Council (NRDC) has provided a guideline regarding the best possible way to use natural resources for business perspective (Nicol?escu, 2013). Moreover, EU timber regulation has developed legislative guidelines for maintaining the greeneries in the country. It has highlighted that illegal logging can ultimately result into destruction of forest and other natural resources. However, the management of Harvey Norman does not conduct any illegal logging activities for satisfying the needs and wants of the customers. Still, increasing demand has induced Harvey Norman to log more plants on regular basis (Hartman et al., 2014). As a result, it is likely to create adverse impact on the overall natural resource level of Australia. For that reason, Harvey Norman will have to focus on developing strategies regarding effective harvesting of the timbers, which will not create any adverse impact on the forest. Moreover, corporate governance will have to focus on developing systematic procedure for assessing all the risk factors in order to mitigate them effectively (Bowie, 2017). The risk assessment will also have to include the significance of maintaining effective supply chain so that it can minimize the waste of timber at the time of developing furniture. Factors that Prevent Maintaining Corporate Governance Ethics: As per the article by Weiss (2014) several factors including cost, resource and market threat can induce organizations to perform different unethical practices. It has been assessed that maintenance of all the legislative and ethical guidelines often increases the overall cost associated with the business procedure. Therefore, it creates direct impact on the overall revenue level of the organization. For that reason, it induces management to focus on different unethical activities for keeping the profit at the desired level. On the other hand, in order to create desired impact on the environment, organizations have to include more resources. Now, higher amount of resources will require higher investment from the organization (Woermann, 2012). However, the business activities of Harvey Norman have always tried to maintain different rules and regulations for avoiding any ethics related challenges. Still, The Last Stand group has highlighted that the management of Harvey Norman has not provided too much impact on the planting new trees so that logging of timbers do not destroy the forest of Australia. Moreover, the management have tried to use improper logging activities in order to fulfil the market needs and demands for furniture products effectively (Buchholtz Carroll, 2012). However, the senior management of the organization have denied of using any unethical activities for achieving greater success in the market. The management has mentioned that Harvey Norman has always tried to provide some value added services for all the employees and communities, as they believe it is an integral part of the organization. The business activities of Harvey Norman have never compromised with the ethics for achieving more success in the market. Recommended way to use Corporate Governance for Maximizing the Impact on Environment: The protest against Harvey Norman business activities of selling timber furniture product affected the overall image of the organization. For that reason, the senior management has played important role in ensuring this type of unnecessary protest against the business practices does not happen in near future. The management have recommended of publishing all the CSR activities conducted by Harvey Norman for the well-being of the society. It has helped the people to understand the kind of positive impact business activities of Harvey Norman created on the environmental condition of the community (Zutshi et al., 2016). Moreover, it is recommended for the management to provide necessary information regarding the necessity of using timber product for the development of high quality furniture. However, the governance of Harvey Norman will have to maintain all the rules and regulations associated with the timber logging act in order to avoid such type of protest in future. Moreover, the ma nagement of Harvey Norman will have to take additional initiatives like plantation; maintenance of tress and other activities for ensuring the business activities of the organization is not destroying the forest of the community. The management of Harvey Norman will have to conduct different participatory CSR program, which will help people to understand the present business process of the organization in an effective manner. In addition, the governance policy will also have to ensure that all the activities associated with the business procedure are using limited natural resources, which will eventually help Harvey Norman to emerge as a responsible corporate citizen. Conclusion: The above illustration has highlighted the significance of appropriate use of governance is necessary for fulfilling all the business aim and objectives. It allows businesses to avoid any type of challenges associated with the operational procedure. The Harvey Norman incident of selling timber furniture has emerged as an issue due to the improper governance activities. For instance, if the management of Harvey Norman constantly monitors the logging activities, it will help them to assess the current procedure is affecting the forest of the community without any issues. Therefore, it would help Harvey Norman to avoid this issue appropriately. References: Bowie, N. E. (2017).Business ethics: A Kantian perspective. Cambridge University Press. Buchholtz, A. K., Carroll, A. B. (2012).Business society: Ethics stakeholder management. South-Western Cengage Learning. Carroll, A., Buchholtz, A. (2014).Business and society: Ethics, sustainability, and stakeholder management. Nelson Education. DesJardins, J. R., McCall, J. J. (2014).Contemporary issues in business ethics. Cengage Learning. Dudley, N., Jeanrenaud, J. P., Sullivan, F. (2014).Bad harvest: The timber trade and the degradation of global forests. Routledge. Hartman, L. P., DesJardins, J. R., MacDonald, C., Hartman, L. P. (2014).Business ethics: Decision making for personal integrity and social responsibility. New York: McGraw-Hill. Koslowski, P. (Ed.). (2013).Contemporary economic ethics and business ethics. Springer Science Business Media. Luetge, C. (2012). Fundamentals of order ethics: Law, business ethics and the financial crisis. Nicol?escu, E. (2013). Business ethics, corporate governance, and social responsibility.Journal of Self-Governance and Management Economics,1(1), 86-92. Siakor, K. P., Sichalern, O., Daian, M., Harris, G., Phengsopha, K., Wanneng, P. (2012). project Value-adding to Lao PDR plantation timber products. Ward, S., Killingsworth, S., Leigh, A., Meyer, A. S., Van der Heyden, L., Weights, P. (2015). Ethics in Business.Business Compliance,4(3-4), 75-91. Weiss, J. W. (2014).Business ethics: A stakeholder and issues management approach. Berrett-Koehler Publishers. Woermann, M. (2012).On the (im) possibility of business ethics: critical complexity, deconstruction, and implications for understanding the ethics of business(Vol. 37). Springer Science Business Media. Zutshi, A., Zutshi, A., Creed, A., Creed, A., Holmes, M., Holmes, M., ... Brain, J. (2016). Reflections of environmental management implementation in furniture.International Journal of Retail Distribution Management,44(8), 840-859.